Product surfaces
kept in the order that best explains the product
Why they stopped
didnt think the economics work so much for feedback. yeah few times is great but if you have thousands of customers, the cost per call might add up to a lot.
What it needs
pivot into onboarding calls or if the product is high cost and feedback matters a lot more than marketting pov.
Hard to replicate
voice agent, should be able to add your own data.
About the project
nina is a shopify feedback product with two surfaces: post-delivery calls for merchants and a checkout-feedback flow for buyers. the bundle includes a next.js frontend, a fastapi backend, convex data storage, shopify oauth and webhook wiring, call task orchestration, transcript + score capture, analytics views, and a checkout extension experiment. there is also an earlier twilio/openai mvp test in the root folder that shows where the product started before it expanded into the fuller merchant workflow.